Why a restocking fee?
What is a restocking fee?
A restocking fee is an amount billed to the customer if they choose to return a product and receive a refund.
This fee covers the costs of shipping the original order, processing the return, inspecting the item, and preparing it for resale.
The restocking fee at Modern Power Solutions is 10% of the refund value. For example, a $50 fee would apply for $500 product refund, equating to $450 net.
The restocking fee may be waived in the following circumstances:
- The customer chooses to receive the refund in the form of store credit.
- The customer chooses to exchange the product with an alternative product.
- There was a mistake in the description of the product.
We subtract the restocking fee from the final refund amount before issuing it to the customer.
How to return a product?
To start the return process, go to the Contact page and select the Support Request Form. Complete the form and choose the option to return an order. Once you submit the form, you’ll receive an email confirmation with detailed instructions, usually within 2 days.
Next, return the product to our warehouse. After we receive it, we’ll promptly process your refund.Local Return Points:
- Australia
- United Kingdom
- United States
