Support guide · V3L motorised · UK
How to Use the V3L Pop Up Socket
Double-tap the button on the lid, wait about a second, and it rises. Here’s how to close it, charge from it and fix it if it won’t respond.
By Seb Aroney, founder of Modern Power Solutions · Updated November 2026
Quick answers
Open and close
Double-tap, then wait a second
Find the button. It’s in the centre of the lid, marked with a faint power symbol.
Double-tap it. Tap it twice, quickly, with your finger. A single tap won’t move it: the motor only responds to a double-tap.
Wait about a second. The unit takes about a second to start moving, then rises to give you two sockets, two USB-C ports and a USB-A port.
Double-tap again to lower it. Remove every plug and lead and clear the lid first. The unit lowers flush with the worktop.
Watch the V3L-UK overview on our YouTube channel.
Charging
USB-C, USB-A and wireless charging
Phone not charging? Work through our wireless charging fixes.
Quick fixes
If it doesn’t respond
Keeping it clean: wipe the lid and sockets with a soft, dry or slightly damp cloth, with no solvents, abrasives or spray cleaners. Lower the unit when you’re not using it, to keep dust and crumbs out.
Still not working?
What to send us
If it still isn’t working after these checks, contact us. These help us see what’s happening:
A short video of the fault: double-tap the button, so we can see what it does.
A photo of the product label.
Your order number, or the name and email you ordered with. We keep order records matched to your details, so you don’t need a paper receipt.
Within the warranty period we repair or replace the unit free of charge. After it, we offer an affordable repair or replacement service.
Models and manuals
The V3L range in the UK
V3LW-UK · WhiteWhite lid and sockets, silver aluminium shell. USB-C1 up to 67 W for laptops.User manual · PDFBoth work the same way and fit a 65 mm hole (65 to 70 mm fits), in a worktop up to 80 mm thick with 580 mm clear below. The manuals cover installation, the cut-out template, care and full specifications.
Questions
V3L FAQs
How do I open the V3L?
Double-tap the button in the centre of the lid with your finger, then wait about a second. The unit rises to give you two sockets and three USB ports.
How do I close the V3L?
Remove every plug and lead, clear the lid, then double-tap the button again. It lowers flush with the worktop. Never push it down by hand.
Why won’t my V3L open?
Tap twice, firmly, and wait about a second: a single tap won’t move it. Check the socket under the worktop is switched on and the lead is pushed fully into the inlet under the unit. If it still doesn’t respond, wipe the lid dry and try again with a dry fingertip, or ask someone else to try.
Do I need to hold the button down?
No. The V3L only responds to a double-tap. The larger V3C is the one you hold for 3 seconds to wake, then press once.
Can a phone on the lid open or close it?
No. The motor only responds to a double-tap, so a phone resting on the lid won’t move it.
Is the V3L spring-loaded?
No. It’s motorised: double-tap the button on the lid and the built-in motor raises or lowers the unit.
Can I charge a laptop from the V3L?
From the white V3LW-UK, yes: its USB-C1 port gives up to 67 W on its own, or 45 W while other ports are in use. The black V3L-UK gives up to 30 W, shared between its ports.
What size hole does the V3L need?
65 mm, and anything from 65 to 70 mm fits. The worktop can be up to 80 mm thick, with 580 mm clear below it.
What’s the difference between the V3L and the V3C?
The V3L is the slim one: it fits a 65 mm hole, has an 80 mm lid and opens with a double-tap. The V3C fits a 95 mm hole and opens with a 3-second hold, then a press.
Thinking about a V3L?
See the V3L, or use our island guide to compare it with the rest of our pop up sockets.
