Frequently Asked Questions

Q: What happens if I spill something on my bench-top and the pop up power point gets wet?

A: Our models are designed for kitchens and designed to withstand spills safely. If water is spilled on your bench-top in the vicinity of your pop up power point, and the power point is wet, the first thing we recommend is to switch off or disconnect the power going to the unit from either under the bench or your household electrical control panel.

Once the power is disconnected, you can then proceed to drying any water on the unit as well as above and below the bench-top. Once the water is dry, we recommend waiting a further 24 hours before reconnecting power to the unit. From here, you can continue using the pop up power point as normal.

Refer to this blog post for more information.

Q. What happens if I have a fault with my unit after the warranty period?

A. We’ve designed and tested these units for use over many years withstanding in a normal environment. If your product does have a fault outside of the warranty period, we provide an affordable repair or replacement service.

Q. Do you provide after sales-service, and how do I contact you?

A. Yes, we provide an after-sales service. You can contact us via phone – through our ‘request a call back’ feature, where you give us your name and phone number, and we ring you back as soon as possible.

Q. Do I need a licensed electrician to install this product?

A. No, no electrical work is needed to install these products. We have designed the unit with a standard UK-fitted plug, allowing you to plug the unit into any other power socket – below your installation surface.

Q. What is the process in making a warranty claim if I have an issue with my product?

A. If your product malfunctions within the warranty period, we will repair or replace it free of charge. We keep digital records matched with product serial numbers for every order, so you do not need to worry about keeping your receipt.